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Cancellation and Refund Policy

Effective Date: 20th January 2025
Last Updated: 20th January 2025

At [Your Company Name], we strive to deliver high-quality hosting services and ensure customer satisfaction. This Cancellation and Refund Policy outlines how cancellations and refunds are handled for our services.

1. Service Cancellation

a. By Customer

You may cancel your service at any time by:

  • Logging into your client portal and submitting a cancellation request, or

  • Emailing us at subhashnaik@digitonlineservices.com with your account details and service ID.

Please note:

  • Immediate cancellations take effect right away.

  • End-of-term cancellations keep the service active until the billing period ends.

b. By Digit Online Inc Ltd

We reserve the right to cancel services for reasons including (but not limited to):

  • Violation of our Terms of Service or Acceptable Use Policy

  • Non-payment or chargeback disputes

  • Security, abuse, or compliance concerns

In such cases, we may not provide a refund.

2. Refund Policy

a. 30-Day Money-Back Guarantee

For first-time purchases of shared hosting, VPS, or cloud hosting plans, we offer a 30-day money-back guarantee. If you are unsatisfied for any reason, you may request a full refund within 30 days of your initial order.

Exclusions:

  • Domain registrations, renewals, or transfers

  • SSL certificates

  • Dedicated servers or custom-configured plans

  • One-time setup fees

  • Add-ons, software licenses, and third-party services

b. Pro-Rated Refunds

We do not offer pro-rated refunds for cancellations after the 30-day period or for renewal payments.

c. Refund Method

Refunds are issued via the original payment method (e.g., credit card, PayPal). Processing time may vary depending on your payment provider, typically within 5–10 business days.

3. Non-Refundable Services

No refunds are provided for:

  • Domain name registrations and renewals (due to ICANN and registry rules)

  • SSL certificates once issued

  • Software licenses and third-party integrations

  • Abuse-related terminations or policy violations

4. Disputes and Chargebacks

If you initiate a chargeback without contacting us first, your account may be suspended or terminated. We encourage you to contact our support team for resolution before raising disputes with your bank or provider.

5. Contact Us

For cancellations or refund-related queries, contact us at:

 

Digit Online Inc Ltd
Email: subhashnaik@digitonlineservices.com
Phone: +44 7520665190
Address: London, United Kingdom